Customer Service

Blushing Buddha enjoys doing much of her shopping on the web.

In general, she finds internet shopping fast and fun. However,

she also understands that sometimes returns and exchanges are

necessary. Our wish for your Customer Service experience with 

Blushing Buddha is simple. We intend to do our best to carefully

listen to your needs and arrive at fair happy solutions. We are a

small web store and as such our policies are not comparable with

large online retail companies. We strive to maintain a virtuous

balance of keeping our customers happy while maintaining

a prosperous growing web shop!

 

TERMS AND CONDITIONS

Blushing Buddha strongly recommends consulting your Medical Doctor, Naturopath, and Yoga Therapist before attempting any style of pranayama,
yoga pose, or any other type of "practice" suggested on the Blushing Buddha website/store.
 She also recommends you contact your Certified Herbalist before experimenting with any of the incense, herbal oils, and teas suggested on the Blushing Buddha website/store.

Please visit our "Recommendations" page to learn more.


 

RETURNS & EXCHANGES

Note: We no longer post a current address for returns. Customers who have received a written return or exchange approval from our support email address, support@blushingbuddha.com will be notified of our current return address. All customers must "fully complete" and "successfully submit" our return/exchange form in order to be considered for an approval of a refund or exchange.


We cannot honor returns or exchanges for items unless you have first met the previously stated requirements.

Our return/exchange form is posted on this page, our "Customer Service" page, on our website. You can also navigate from the shop to the "Customer Service" page by clicking "Customer Service" at the bottom of our store pages. We intended to post the return exchange form underneath all our terms and conditions to encourage you to fully read our policies before completing the form.


NOTE: Please fill out our customer contact form which is available on both the site and the store under the title "Contact US" if you have an issue with our return/exchange form submitting successfully. Completing this step may save you time during the exchange/return process.

 

Blushing Buddha will accept any "defective/damaged/incorrect item" for a refund or exchange within 14 days of delivery. We use the term "incorrect" exclusively to describe an instance where we mistakingly sent you an item other than the one that you purchased. Please keep in mind that many of the items available at shop.blushingbuddha.com are hand made and have imperfections. We use the term "defective" to describe major product faults which would render the item unusable to the customer.

 

Refunds for "defective/damaged/incorrect" items returned within 14 days of purchase will be issued in the form and amount processed for the original transaction. We will start the refund process only after we have received and inspected the returned item(s). 

 

Exchanges on "defective/damaged/incorrect" items will be honored for the size, color, and style that was originally purchased. If an exact exchange is not available then we will issue a refund. 

 

All returns or exchanges must be unused, in their original condition, and include the "correct" online receipt or shipping invoice.

 

Merchandise received after 14 days will be accepted at our discretion. If we agree to accept a return after 14 days please note: we will NOT issue a refund. However, you will receive an online store credit exclusively for use at shop.blushingbuddha.com.

 

We will only refund the original shipping charges if we shipped a  "defective/damaged/incorrect" item.

 

Please note: We do not accept returns/exchanges on products that were NOT purchased via shop.blushingbuddha.com or on items that are purchased via our  "Final Sale" web page category at shop.blushingbuddha.com.

 

Should you receive a  "defective/damaged/incorrect" item, CONTACT US AS SOON AS POSSIBLE through "fully completing" and "successfully submitting" our return/exchange form. If you have issues successfully submitting return/exchange form than fill out and submit our "Contact Us" form. Otherwise, email us direct at our "support email" address: support@blushingbuddha.com and we send you a return/exchange form.

 

Note: We do not offer phone support at this time. However, we look forward to assisting you regarding your Return/Exchange with a big BUDDHA SMILE! Please do not hesitate to email us if we sent you the "incorrect item" or if the item was "defective/damaged". We will try our best to promote a pleasant experience for you within the realm of our return and exchange policies.

 

Customers Returning/Exchanging Items after 14 days:

 

After 14 days you are responsible for paying the fee to ship the item back to us!

 

The following conditions must first be met before you ship your return/exchange item:

 

1. You must "fully complete" and "successfully submit" our return/
exchange form.


If you have issues "successfully submitting" the return/exchange form then please contact
us by filling out our "Contact Us" form or directly through our support email
address, support@blushingbuddha.com and we will send you a return/exchange form.

 

2. Save and print your "support" email for your records

    if we approve (at our discretion) the return of an

    item for store credit after 14 days.

 

Before we issue you an online credit:

 

1. We must first receive and inspect the item.

 

2. When shipping the item back to us for a store credit, 

we require that you purchase a shipping method

that has a tracking number. 

 

Please send returns and exchanges in strong undamaged boxes with proper cushioning for delicate items. We prefer that you use the same shipping materials we originally used to ship the item to you (unless the of course the original box became damaged in shipping).

 

 

We will notify you our current return address once you have
fully completed and successfully submitted our exchange/return
form as well as received a return or exchange "approval notice"
from our support email address, support@blushingbuddha.com.



Customers Returning/Exchanging Items within 14 days:

 

AGAIN, the only returns or exchanges we accept are for "defective/damaged/incorrect" item(s) within the 14 day policy allowance. If you need to return or exchange a "defective/damaged/incorrect" item:

 

1. "Fully complete" and "successfully submit" our return/exchange form. Wait for a response email from support@blushingbuddha.com. Print out or safely save your email if we approve your return or exchange. Please keep the item(s) being returned in a safe place where it will not be further damaged until we tell you how to return the item to us.

 

2. We will send you a return Priority label with USPS prepaid Priority postage
for your return shipping. If you have not filled out our return/exchange form,
then we will first direct to do so before sending you the return shipping label. 
We will inform you if for any reason we need to revise our pre-paid shipping
return method.

 

Please send "approved" returns and exchanges in strong undamaged USPS Priority boxes with proper cushioning for delicate items. We prefer that you use the same shipping materials we originally used to ship the item to you (unless the of course, the original box became damaged in shipping).

 

All return/exchange/shipping policies are subject to change and will be posted accordingly. 

 

MINIMUM ORDER

Our minimum purchase is $18.00 not including shipping. We selected $18.00 as our minimum "product" purchase in hopes of inspiring our clients to make Wise use of our $8.00 flat fee shipping. 


SHIPPING & Taxes

 

Blushing Buddha ships most orders via USPS Priority mail. All orders are charged a flat rate of $8.00 for shipping regardless of the dollar amount or number of items purchased. We do our best to initiate the packing process when we receive your order details and complete the shipping process after your transaction has "settled".We ship exclusively within the United States. At this time we are NOT able to offer expedited or international shipping. Our original post stated that we shipped Monday-Friday. Our "new" shipping days are Monday-Saturday with the exception of USPS mail holidays.  

We charge applicable sales tax on orders shipped within the state of Arizona. The tax rate is based on the origin (state+county+city) of the seller in the State of Arizona. As of January 1st, 2016 the tax rate on all purchases shipped within the state of Arizona is 8.6%. 

 

Store Operating Schedule

It's our intention to keep our online store open at all times. However, Blushing Buddha reserves the right to temporarily close her online shopping doors for web-maintenance, buying trips, personal emergencies, etc. You can enjoy shopping and making purchases at shop.blushingbuddha.com on Sundays. However, we do not check or respond to customer service emails on Sundays as our "Customer Service" is closed.

Our "Customer Service" days are Monday - Saturday. At the time of this writing we have not posted exact hours as to when we will check and respond to customer service emails. We will do our best to respond within normal business hours for our time zone.

 

PLEASE HELP US GROW

Our wish is that our customers work seamlessly with us regarding our terms and conditions. Blushing Buddha intends to do her best to set roots in a loyal happy customer base. As our shop grows, we look forward to a future when we can offer our customers more buying incentives and an increasingly "flexible" return/exchange policy.

 

We look forward to serving you and appreciate your feedback.

 

Much Appreciation,

Blushing Buddha

Blushing Buddha Statement of Privacy

 

Blushing Buddha is committed to protecting your privacy. This Statement of Privacy applies to the Blushing Buddha Web site and governs data collection and usage at all Blushing Buddha sites and services; it does not apply to other online or offline sites, products or services. Please read the Blushing Buddha Statement of Privacy.  Personal information of all users is collected, used and disclosed as described in this Statement of Privacy. 


Collection of your Personal Information 

As an E-commerce Web site, Blushing Buddha collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Blushing Buddha is used solely for the purpose of billing and shipping your online purchases. Blushing Buddha does not collect any information about your computer hardware and software. 


Blushing Buddha encourages you to review the privacy statements of Web sites you choose to link to from Blushing Buddha so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Blushing Buddha Web site. 


Use of your Personal Information 

Blushing Buddha and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Blushing Buddha may also use personal information to inform you of other products or services available from Blushing Buddha and its affiliates. Blushing Buddha may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. 


Blushing Buddha does not sell, rent or lease its customer lists to third parties. Blushing Buddha may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party. 


We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose. 


Blushing Buddha does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Blushing Buddha may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Blushing Buddha or the site; (b) protect and defend the rights or property of Blushing Buddha, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Blushing Buddha or the public. 


Personal information collected on this site may be stored and processed in the United States or any other country in which Blushing Buddha or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Blushing Buddha abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. 

  

Control your Personal Information 

Blushing Buddha offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing support@blushingbuddha.com. Please be sure to provide complete account information so we can identify you in our records. You may also stop the delivery of future promotional e-mail from Blushing Buddha by responding directly to any email you receive with a request to remove you from the mailing list.


Security of your Personal Information 

Blushing Buddha is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.


Changes to this Statement 

Blushing Buddha will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Blushing Buddha will use your personal information, Blushing Buddha will prominently post such changes prior to implementing the change. Blushing Buddha encourages you to periodically review this Statement to be informed of how Blushing Buddha is protecting your information. 


 

Copyright Notice

All content appearing on this Web site is the property of: 

Blushing Buddha Customer Service 4747 East Elliot Road Suite 29-408 Phoenix, AZ 85044
Copyright © 2012-2013 Blushing Buddha. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Blushing Buddha. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Blushing Buddha or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Blushing Buddha and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Blushing Buddha believes that customer conduct violates applicable law or is harmful to the interests of Blushing Buddha and its subsidiaries.

Shipping & Delivery

At this time, Blushing Buddha ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Blushing Buddha ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Sales Tax

Blushing Buddha charges applicable sales tax on merchandise shipped within the state of Arizona.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Blushing Buddha makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Blushing Buddha SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Blushing Buddha BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

-- OR Depending on State --

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Blushing Buddha.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Blushing Buddha is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Blushing Buddha.

The inclusion of material on this server does not imply any endorsement by Blushing Buddha, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Blushing Buddha tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Business Hours

Customer service is available as defined on the Contact Us page of this Web site.

Miscellaneous

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Blushing Buddha and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Blushing Buddha shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Blushing Buddha with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Blushing Buddha with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Blushing Buddha. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.


Blushing Buddha Return Exchange Form

Please Review our detailed 14 day Return/Exchange policy posted

above before submitting this form.  We suggest having your original

invoice handy  while filling our form. Please fill out every field in this

form in order to ensure prompt customer service. We can not ship

an exchanged item to an address that is different than the billing address

of the person who originally made the purchase. Also please make sure

to give us your current and active email address as we will most likely

contact you via email regarding your return/exchange. Do not ship 

any product back to us for a return or exchange until  you receive a
written return/exchange approval from support@blushingbuddha.com.

Return: Item(s) number(s) on invoice and item(s) number(s) received.:
Exchange: Item(s) number(s) on invoice and item(s) number(s) received.
Date your received item(s):
Reason for return:
Reason for exchange:
Invoice Number:
Full Name :
Invoice Date:
Shipping Address (on invoice):
Billing Address (on invoice):
Address (if different than original shipping address):
Best Address (for sending prepaid return postage label upon return approval)
Phone Number:
Best Time To Call:
Email Address: